Average Reviews:
(More customer reviews)Like other reviewers I loved this product until it just stopped working. After it quit I set it aside and ignored it for a couple weeks before deciding to try and get some support from iHome on the product. I looked for a serial number on the bottom and failed to find more than a six character alpha-numeric by the battery door for the backup batteries. The odd thing is that I opened the battery door, removed and then replaced the batteries...only to find the time readout came back on! I then plugged the device in and it worked! Woohoo!
A few hours later it had died again. Hmm...maybe it's tripping some kind of internal fuse? Either way, this is obviously a defective product that is still being sold by iHome. Unfortunate as it has a lot of great features. NOT recommended.
UPDATE: I contacted iHome on their web site and received a quick return email asking for my address. They state I will receive a UPS return label and a replacement product after I return the defective one. I'll update again when this process is complete.
FINAL UPDATE: iHome sent the UPS return label to my email account. I printed the email with the label, packed the defective unit in a box and attached the label. I then dropped it off at a UPS drop off location (Staples). About a week or so later I received a new iHome replacement for the unit that stopped working at no cost to me. The new unit works beautifully and came in new retail packaging with all accessories. Although the product certainly should have lasted longer than it did, iHome was very easy to deal with and provided a no hassle replacement for their defective product. I'm re-rating this item 4-Stars and will continue to purchase iHome products with the added confidence of quality support for their products. To iHome: BRAVO!
Click Here to see more reviews about: iHome iP88 Dual Dock Alarm Clock Radio for iPod and iPhone (Gray)
Dual Dock Alarm Clock Radio for your iPhone/iPod
0 comments:
Post a Comment